Customer Testimonials
Ford had a recall on my 2018 edge. Steve Murphy was great in getting the parts scheduling the replacement & getting us a loaner for 2 days. Thank You so much Steve
I inquired about an F150 and Jordan P. was able to help and guide me to EXACTLY what I was looking for. I was treated with respect and kindness. Jordan was able to answer any questions I had efficiently and in the end I am a satisfied customer. I recommend Jordan P. to anyone in the area looking for a new vehicle at Nemer Ford.
BUYER'S BEWARE - If I could select ZERO Stars, I would. This FORD dealership is one of the worst I have ever dealt with. I bought a BRAND NEW 21 GT500 for $10,000 over MSRP and the recaro seat on the drivers side has deep scratches in one bolster. I had the car shipped to me and to my surprise the same seat had an explorer plastic over on it so when I checked it out, I didn't see the scratches until the next day when I went to take it for a drive and removed the plastic covering from ...
Very relaxed atmosphere and extremely helpful staff and management. Pete went out of his way to make sure we understood the vehicle and it’s function.
Truck always serviced in a timely fashion. They let me know ahead of time whether I can wait or need to leave it. Friendly and knowledgeable staff. Would reccomend.
This was my second purchase from newer Ford and I’m so glad I went back......it’s a no nonsense dealership ....quick and efficient.... they have a way about them that just says honesty..Sales person..... Greg Pratt. Is a highly professional and knowledgeable young man....and the sales manager who appraised my trade in made me feel at home .....Todd in finance.....and even Heather on the phone ....down to the guy who changed my plates are all the best ...I have referred my friends in the past and will continue in the future.....I’m an old ...
I think Nemer Ford xxxxing sucks. Out of all the brand new vehicles , motorcycles, boats, cars and trucks I've ever purchased in my life Nemer Ford is the worst xxxxing place I've ever been to ever In my 22 years of military Serbia I've traveled the entire country and went to lots and lots and lots of dealerships and by far you are the worst thing that ever happened to me
Took are car for a recall...service was very nice...quick time in and out...there was a gentleman in the lobby that retrieved are key from the drop box...we left are lights on in the car...very nice people to deal with
Another great experience at Nemer Ford! Always going above and beyond, knowledgeable and friendly...accommodating too! Salesman offered to come in on a day off so I could test drive the vehicle I was acquiring about! Highly recommend Nemer Ford!
I had made an appointment to have a safety recall completed on my 2016 Explorer, when I arrived I didn’t have an appointment, the staff did accommodate me, however I was at the dealership much longer then I anticipated. I was satisfied with the staff and quality of repairs just a bit disappointed that I didn’t have an appointment, I do understand mistakes happen.
Friendly, accommodating customer focused. Will definitely be back for service and hopefully for a new purchase. I hope they have a great Christmas and safe healthy new year
Top notch service and support from Nemer Body Shop. Sherrie and her crew define and refine excellence every step of the way.. If you need it done right, expediently and on time .. Here you go!!
They get work done quickly without any excessive wait times. Nice people to deal with. Would recommend them for service and future purchases and service.
Service at Nemer Ford was great. Fair price for synthetic blend oil change and tire rotation on my 19 Ranger. Vehicle was very clean at pickup. Thanks Nemer Ford.
Interesting to see how things change in a short period of time. Cars Brakes fine in September but need new in November. Doesn’t make sense!!!!
Very nice and willing to work with you! Absolutely amazing service! Very friendly and very nice! Very understanding and doesn’t make anything complicated they make your experience very smooth.
Prompt courteous service. Vehicle towed in and was looked at, quoted and repaired quickly. I’ve serviced vehicle previously at Nemer and was pleased with the service at that time as well.
I cannot say enough good thing about this dealership. The entire staff here at ford are awesome, they worked so hard and well together to get us into not just any car but the car that we wanted. I look forward to going back to them in the future for our next vehicle.
Simple oil change should not be so hard. Left car overnight. Asked for noon. Was not started at noon Got at 1245. BAD. When warranty is up, I won’t be back
This lease was a great experience thanks to nemer ford in Queensbury ny for providing a very quick and easy lease transaction the staff went above expectations
Fantastic service and expert repair. Great experience. Would recommend to anyone. Found the service department was extremely accurate in correctly identifying what areas of repairs were needed. Repairs were completed in a day. Truck runs great.
Absolutely please with repair service done on my car today. I have been a long time customer of Nemer Ford for purchases and service. I will continue to go again. Very nice people to work with
The service was very good I didn’t have to wait long they check my car over throughly. They were very friendly. When my car was done the service adviser went over everything they did to my car. I left satisfied
Nemer Auto Body is head and shoulders above Nemer Ford Service Dept. I would recommend anybody with Ford autobody related issues please stop and see Sherrie and crew. (Just hope you dont need an assist from the service dept group.. ) Good luck and Thanks Body shop for your attention to detail and outstanding communication during and after the visit!!!
Santiago was awsome and put us in the vehicle we wanted! Ho hassle, no pressure, totally painless!! Thank you we love the Escape Titanium!! Will recommend to friends and family!
The service team was great to deal with . I came in with no appointment. I was unable to use four wheel drive. They took the truck in and also noticed there were open recalls that needed to be preformed. Within a hour I was back on the road. Great service and more than willing to accommodate . I will be bringing my truck there for service from now on .
Bad customer service at service center charged for service that was never preformed then told well we did something else to justify charge fraud all the way!!
Did my recall within 38 minutes was very happy about that and their coffee was good . Don’t know the name of who did it
Friendly people and very good service....thank you I will come again.....at the service front desk very young technician with a lot of knowledge !!!! Thanks
Everything went very good, vergood service, clean and neat whating room. Done on time and plan to go back again. I like the nemer team.
Highly recommended! Santiago and Todd are wonderful! They made the car buying experience easy and fun. We had to bring the kids with us and it was still great! Thank you!
Service department and it’s people are pleasant, quick acting and helpful. I have used this dealership for purchasing and servicing my two autos. I have never been disappointed.
I had a wonderful car buying experience with the help of Paul, Pete and Jason. I found them to be extremely professional and knowledgeable. The process was quick and painless and I highly recommend them to anyone looking to purchase a new or used vehicle. I wouldn't go anywhere else. BE ONE!!!
I bought a brand new 2018 ford fushion from nemer ford of queensbury. I had to bring my car in three times because it kept saying engine coolant over temperature. I ended up needing a new engine on a brand new car. I get the new engine and it's doing the same thing. Everyone at the dealership is trying to pass the buck to someone else. I was told I would be given a new car. Now they switch the story and try and get me to run my credit again to purchase a new car. They are crooks. I ...
The service department does a very detailed diagnosis and was able to get to the bottom of an unusual situation Up and running great job.
Hands down the best Body Shop in the area. The painters and body man have all been there over 20 years each, and the Body Shop Manager Steve has been there for 36 years. They deliver a quality product with a lifetime warranty, and I have referred many friends and family members here. Professionalism and quality customer service are second to none.
day 1 we left a deposit/down payment, we did all the ppk only to have to return 2 days later because they never took our deposit from the total payments. then we were promised a bed liner and arrived on a saturday to have it installed. no bed liner and no call advising us it never cam in !!!! it only takes us 45 minutes to get to your dealership. 2 months later we got a bed liner installed from a location in valley stream long island that Nemer set up but when i got there they had no idea!!!!!!!!!!!! then gps had to ...
Very pleased with my experience. everyone very helpful and friendly. Made sure I was completely satisfied with my purchase, and offered support throughout the sales process.
It was so easy to get an appointment for the day I wanted. My car was ready quickly and the price for my service was very reasonable.
My wife brought our 2012 fusion in for an airbag recall and an inspection, they then tell her she will need a front strut and you have to change both sides( which I get) BUT they want $800 to do it Monroe Has them listed for $147 each So that’s quite the markup and labor BUT we bought a bumper to bumper warranty, NOPE that’s not covered Totally unhappy
Excellent service from purchasing a vehicle to having service. Great team and very people oriented! Consistently the superior customer service and quality of collaborating with the customer for the best deals and satisfaction.
Prompt friendly service. Did not have an appointment. Oil change price was higher than expected based on havingg the same work done at other dealers.
Nothing but the best service from the front desk to the shop. I must have talked to half of the service department learning about things I can do to improve my ride. I even got to talk to the Gm Mr Blake as well as Aron who is service Manager. They make you feel important.
Great experience will send people there way Features if F350 explained clearly................ Thank you. Priced right clean ready to go in one day Love it
The last two times I have brought my car to Nemer Ford they have not done a good job. I’ve tried to speak with with mgt with no success, I will speak Rick B the GM an Erin the service manager on Monday an hopefully my concerns will be addressed
The service was awesome, very professional, quick and easy! I will definitely be back in the spring when my lease expires. I hope the sales team is as efficient and professional as the Service Department and Greg!
I've been to this dealer for service a few times since purchasing my vehicle here. They honestly do the very minimum to keep you satisfied without a lot of perks. I've been to other dealers that offer free snacks and waiting rooms for parents with kids to keep them entertained, and free car washes after service. You won't find any of those things here.
I recently got in an accident and had my car transferred to Nemer Ford bodyshop. Everything was going smoothly and Steve was a lot of help during the process. However, when it came to the completion of my 2019 GMC terrain, which took two months to complete with some insurance issues, the pick up process was a completely unacceptable experience. I was told to find a cashier desk, where a younger girl gave me my keys and told me to go find my car. Keep in mind this was a $16,000 job. No review of the repairs done, no explanation, nothing. Just, “...
I travel 40 minutes or so to get service done at Nemer Ford b/c.... I have never been disappointed!! I’ve never had an issue w an appointment, my CARS are done before promised,... I couldn’t be happier!! Greg Pratt was my service contact... SUPER friendly, professional, great experience!! I was having my son’s VW golf serviced before he went back to school.... we had the emergency brake fixed!! He TRIED to get it fixed in buffalo while at school.... needless to say, Nemer Ford fixed it in 30 minutes!! Thank you
Service is great. Sales department doesn’t know you are alive unless you need another vehicle. Sales never contacted me after I bought my truck.
I’m very happy with my new car!!! Thanks for adding a remote car starter. I love all the features and the colors. Thanks again
All service advisor very good and knowledgeable answered and addressed all my needs I can’t say anything bad thank you will continue to do business w Nemer Ford
My salesman was Shawn Leombruno. He listens to everything I wanted in a vehicle and he set me up with a beautiful 2018 ford explore with all the bells and whistle’s couldn’t be more happier with my experience with Nrmer Ford 5 stars all the way
Perfect service from beginning to end!! I had a bunch of stuff done getting ready for winter and it was done VERY quickly!! I couldn’t be happier.
It took about an hour and it was under warranty. Very happy about that. Nice people so far. Other than that that’s all I know 🙂 but it was a positive experience:)
I just moved here from out of state my car had a recall, went to Nemer Ford to get it taken care of. The people in service treated my like I’ve been doing business there for years. I will definatly recommend the service department. Thanks for the great service.
The dealer welcomes you to the Neamer family. I would srongly recommend them for all services. They where willing to work with you to get you to were you have to be on a payment .
I traded in my current lease vehicle for a new vehicle. Nemer made it very easy to complete the process and explained my options and helped keep my payments the same.
This dealership and the other branch of Nemer in the Queensbury area is absolutely horrible. The sales team uses shady tactics and demands you fill our a credit application prior to having any conversation about a vehicle. They treat each customer that walks in like a 3rd class citizen and have the nerve to demand a credit app. Once they acquire your credit they decide to establish if they would like to continue proceeding forward with your business. I was approved for a new vehicle through another dealership without any issues and these guys wouldn't even take the time ...
Everything went smooth, I was happy to be shown many choices. Shawn was much help in finding my new truck. I'll be happy to come back again.
Bought a new f150 xlt King cab on 8/01/15. On 9/04/17 I go to start it and it will not start. The battery is dead . called service and was told that the warranty was up.this is not the first time dealing with the service department. this is going to be my last vehicle through nemer Ford.
paint starts chipping after 3 years owniing it because of poor workmanship i still have three years of payments they say its not covered i would not recommend for they sell junk and their salesmen lie
I purchased a used F150 in February this year. It had 57,000 plus miles on it. The truck looked to be in excellent condition. The salesman was great and worked with our trade in to get the deal done. I was very excited about the purchase. I also purchased an extended warranty. I must say that the service team is terrible. The truck was sold to me with the brakes and drums almost metal to metal. The tires close to life's end. I put over $1000 in repairs to the front and rear brakes and rotors. My personal friend (a mechanic ...
We have been dealing with Nemer Ford for about six Years. After purchasing our second vehicle there we have had all of our service and repairs done there. the service dept. staff have always been courteous . I would recommend them to anyone who drives a Ford.
Dealership has always done service on our vehicles since owning them, and it is always done in a timely manner. Personnel are friendly and informative.
Leased a 2016 Ford Fusion in August 2015. Mandie Baker and Jim Sears helped meet all of my wants and needs in searching for a new vehicle after I totaled mine. Very happy with my car and the service provided.
We have just leased our second Flex from Sean Belair. He has been great to work with. Very knowledgeable, helpful, and definately not pushy! We would highly reccomend him to others.
I have only dealt with the service and body shops,so far,and would not hesitate to recommend them to others. They have listened to my complaints and corrected all.
Sales staff is very friendly, the service department has been accommodating so far at scheduling appointments. Overall quite satisfied!! Would definitely recommend to any of my friends and family.
I had been looking for Ford F 150 for sometime. I mentioned to Lott Ciccone as to what I was looking for and he came through. Very professional without the pressure of most salesmen. I always look for Lott when I am in the market.
My experience at Nemer Ford was excellent. Everybody i talked to was very friendly and helpful. i did a lot of research on the internet and went in with a price in mind and Nemer met that price with very little negotiating. I would recomend Nemer Ford to anyone looking to buy any Ford product.
The staff is very friendly and accomodating. They have an excellent selection of new and used vehicles. Most of all I believe they have been very fair with me. Thanks, Jim
The service is great. Vehicle is taken in quickly and serviced properly the first time. The service people are helpful and informed. Sales is typical sub par. Sales people can not answer questions about the cars. I am an engineer and ask technical questions. Most sales folk have not read the car owners manual. I have tried to get internet pricing with no results.
Good experience; knowledgeable salesman, answered many detailed questions (including showing wife how to use computer system), quick response to follow up phone calls; good choice.
My salesperson was Jim and he was very informative and friendly. He never once pushed or pressured me to make a decision. Every question I had was answered honestly and quickly. I would recommend that to anyone.
I loved EVERYONE at Nemer Jeep Chysler Dodge and will send evryone I know looking for a vehichle to your showroom. The customer service provided by all went ABOVE any I have seen before. We will be returning customers for life. 2012 Dodge Ram 1500 Brian Thomas and Ruth Denis Fort Edward
It was great that there was no pressure. Jim was great with making it work with what I wanted and with minimal stress. He was great and went above and beyond what was required or expected.
All of the employees were very concientious and helpful. No one tried to pressure me into buying something I didn't want. All discusions were upfront and to the point.
Very friendly, helpful. They work to satisfy the customer. They will work with your budget, and credit to get you in a car that is dependable and reliable.
My experience involved the purchase of a used Mercury vehicle. I was well prepared buyer and researched competitive prices and a deal was done. During this time the salesman was very professional and customer focused. In the future I will have additional vehicle needs, and I will start with Nemer...
When we started talking to Joe, we knew he had our interests in mind, and that he was talking our concerns seriously. He helped us get a good price for our trade and stuck around with us while we were waiting for all of the paperwork to comeback. He was very nice, and so is the dealership. We only got one key with our car, so he took us back to the service department and helped us set up an appointment to get a second one made free of charge. It was good dealing with them.
Larry is the best customer service person to deal with. He is very friendly and always accomadating.He is usually able to get my car in when it's convenient for me.
he was very customer friendly. we were not able to work out a deal, but he did everything he could to try. I had him walk with me out to the lot a couple different times and I know that can get annoying but he was more than happy to oblidge. Thank you Joe!
my vehicle was totaled because of a hail storm. i went into body shop for a estimate. steve said it was not safe to drive my vehicle and immediately got me a rental from nemer so i would not have to go to enterprise. he dealt with insurance co. and got my car to ins. adjuster.he let me know what my options were when a vehicle is totaled. I will always take all our vehicles to nemers body shop because of him and also the girl that works with him
A friendly greeting was given even though I was dressed in dirty work clothes. I'm retired though and was looking for a used truck or SUV to pull a brand new RV trailer. Matt (I think was his name) was very helpful in showing me what was available on the lot after precise questions as to my needs. He even called over the truck sales manager to discuss towing requirements and other details regarding engine size, power and torque. Then my inquiry was followed up by a very nice lady via the phone to see if I was still ...
Very friendly and willing to try and help out any way possible! He was very apologetic when he was not able to get us financed, but Did invite us to come back in the future to try again!
Matt was kind to remind me that my tires and brakes may be in need of replacing and there was a great rebate offer ! Thank you Matt! New tires and brakes with a excellent refund!
Efficiently and promptly met my needs as a customer and driver of a Ford vehicle. Repairs were performed and car returned to me in a convenient fashion and satisfactory workmanship
Nemer Ford has been my best car buying experience to date. And I love my Ford Edge! Whenever I go in for routine service, everyone is curteous and friendly. I like the fact that they have a driver that brings you home and picks you up so your not having to wait there for your vehicle. I would highly recommend Nemer Ford.
randy was very fair. he called after the sale to see if we were happy although i didnt feel he had the power to make the deal with out going to a hire up i guess thats the car business today ihate it whenthe salseman has to go ask that is the man i want to talk to
I was not planning on purchasing a vehicle, but when I drove the 2012 Ford Edge I was impressed. The sales and service folks were helpful and informative.
I belong to the Ford Plan. I looked on Nemer Ford's website and gave them contact information. I received a callback from Charles Albrecht, Finance Manager. When I identified myself as a Ford member, he said to me,"Certified Pre-Owned Ford's are now under the plan." I thought this was great so I scheduled an appointment. I downloaded all of the required paperwork from the plan and took it with me. When I arrived at the dealership I picked out a Certified Pre-Owned Ford Escape Limited with 18k miles. Yes, I was given the plan price, ...
Thank You for Great Service!! I never thought I would be able to get a Mustang, But this dealership made it come true. Thank You
Well I have renewed faith in Nemer! The jeep store has always been good to me now the ford store is awesome as well. They really work with you for a great customer experience.
My wife and I visited Nemer Ford to look at a few of their new Ford autos, we were not rushed, pressured, harassed,or made to feel guilty about not making an instant purchase. We are presently watching for a new vehicle to replace our present Hybrid SUV, and I am watching Ford, as I know that they will not be shutting down a whole series of vehicles and leaving the customers in a lurch. The salesman that we chatted with was extremely pleasant, caring, and attentive. He brought our any and all vehicles which they had in stock which ...
All per sonnel were kind, courteous, thoughtful. No pressure but very accomodating.I really do not like to participate in surveys. However, these people aty Nemer deserve to be complimented'
I bought my 2008 Ford Focus from Nemer Ford and have returned every year for excellent service. They have kept my vehicle in perfect shape and I have never had any problems. All required work has been performed quickly and at a reasonable price. The personnel have been courteous and pleasant at all times.
From test drive to driving my new Focus off Nemer Ford's lot, I had a thoroughly great experience. Matt and Sean were great and very helpful throughout .I definitely recommend this dealership!
I have purchased 4 vehicles and now leased 1 vehicle through Nemer Ford. Every visit was extremely pleasent from the time I arrived until the deal was completed. The follow up to see if I am satisfied is commendable. I highly recommend Nemer Ford for all your vehicle needs and plan on purchasing my next vehicle from them in 3 years.
I honestly forgot my sale person's name, but he did everything within his capability to get me into the car that I wanted, a 2010 Ford Focus SE, which I love. Mr. Albrect went a step further and shopped around for the lowest interest rate and payments that were affordable with no money down.