Meet Our Team at Nemer Ford in Queensbury
Frequently Asked Questions about the Team at Nemer Ford
How can I contact a specific team member?
The staff directory on this page includes the team members who handle different parts of the dealership. For sales questions, contact a specific salesperson directly or use the general contact page and we will route your inquiry to the right person. For service or parts questions, our service department and parts department contacts are dedicated. For finance questions, our finance team handles inquiries through the get financing page or general contact.
How long has Nemer Ford been in business?
Nemer Ford has been a family-owned Ford dealer in Queensbury, New York since 1983 - more than four decades serving the Glens Falls, Lake George, Saratoga, and Adirondack region. Family ownership matters in a few specific ways: long-term thinking on customer relationships rather than transaction-by-transaction focus, lower team turnover than corporate dealer chains, and the kind of community continuity that comes from being part of the same area for forty-plus years. Many of our team members have been with us long enough that customers come back asking for them by name on second and third vehicle purchases.
What kind of buying experience can I expect?
Relaxed and no-pressure is the standard we set. We understand car buying is a significant decision and would rather customers take the time to be confident than feel rushed into something. Our salespeople are paid to help customers find the right vehicle, not to push specific units that need to move. If we do not have what you are looking for, we will tell you and help you find it elsewhere if necessary. The long-term goal is repeat customers, not one-shot transactions.
Do you have specialists for specific vehicle types?
Most of our salespeople work across the full Ford lineup, but team members tend to develop deeper familiarity with certain vehicle categories based on customer interactions over time. Truck specialists who handle a lot of F-150 and Super Duty buyers, EV specialists who walk through Mach-E and Lightning ownership questions regularly, commercial specialists for Transit and fleet buyers, off-road specialists for Bronco and Ranger Tremor or Raptor buyers - these informal specializations exist within the team. If you have a specific category in mind, ask when you contact us and we will route you accordingly.
Does the same person handle service that handled my purchase?
No, sales and service are different departments. Your salesperson handled the purchase; service work runs through our service department with separate staff who specialize in technical work. That said, your salesperson can help with questions or refer you to the right service contact if issues come up. For warranty and recall work specifically, the service department handles everything regardless of which dealership originally sold the vehicle.
Want to Connect with the Team?
Whether you have a specific salesperson in mind or want to be matched with someone for your situation, we can route your inquiry.
For multiple-vehicle purchases or commercial fleet questions, we can connect you with team members who handle those situations regularly.
Reach out and we will get you to the right contact.
The Nemer Ford Team
Our team has been built over four-plus decades of doing business in Queensbury, NY. The mix includes long-tenured staff who have been with the dealership for many years (some for decades) alongside newer team members who bring different perspectives. The team handles the full range of dealership functions: new vehicle sales, pre-owned sales, commercial and fleet sales, finance, service, parts, body and paint, and the various administrative and operational roles that keep the dealership running.
For Glens Falls, Lake George, Saratoga, and Adirondack-region customers, the practical implication of stable team tenure is continuity. Many of our customers work with the same salesperson, the same finance contact, and the same service advisor across multiple vehicle purchases over years. That continuity matters when you have a question about a vehicle you bought five years ago, a service issue with an older Ford, or a new purchase decision that benefits from someone who knows your history with us.
- Family-owned dealership since 1983
- Long-tenured team members with deep Ford expertise
- Sales, service, parts, finance, body, and operations staff
- Continuity across multiple vehicle purchases over years
Whether you are buying your first Ford, your tenth, or a non-Ford vehicle from our pre-owned inventory, our team is set up to help you through the process at the pace that works for you. Browse our vehicle specials ahead of a visit, or use our test drive scheduler to set up time with the team.
How Family Ownership Shows Up in Practice
Family-owned versus corporate-chain ownership is one of those things that sounds like marketing language until you compare actual experiences. The practical differences show up in a few specific ways. First, decision-making authority sits at the dealership level rather than being subject to corporate approval cycles; if a customer needs something handled outside the standard process, our team can usually make it happen without escalating to a regional or national office. Second, long-term customer relationships matter more than monthly sales targets; we are still going to be here in five and ten years, and our customers are still going to be here, and that affects how we approach every transaction.
Third, team continuity tends to be stronger at family-owned dealerships, which means the salesperson, finance contact, or service advisor you work with this year is more likely to still be here next year. For repeat customers, that continuity is a meaningful difference from chain dealers where staff turnover can be high. Fourth, community involvement is genuinely local; Nemer Ford supports local schools, sports teams, and community organizations as part of being part of Queensbury for forty-plus years.
- Decision-making authority at the dealership level
- Long-term customer relationships over short-term targets
- Stronger team continuity than chain dealers
- Genuine local community involvement
For first-time customers, the experience differences from chain dealers may not be obvious immediately - but customers who have bought from multiple dealers over time often comment on the contrast.
Reaching Specific Departments
Sales: for new vehicle questions, pre-owned questions, fleet and commercial buyers, and lease vs purchase discussions. Use the general contact page or browse vehicle specials and pre-owned specials for current pricing.
Service: for routine maintenance, warranty work, recalls, diagnostics, hybrid and EV service, Power Stroke diesel work, and any vehicle service question. Schedule through our online tool, browse service specials, or contact the service department directly.
Parts: for parts orders, accessories, DIY parts purchases, body shop and trade accounts. Order through the parts order page or contact the parts department.
Finance: for credit applications, lease vs purchase discussions, manufacturer incentive applications, and commercial financing. Apply through the finance page or discuss during your visit.
- Sales: vehicle questions, lease vs purchase, fleet inquiries
- Service: maintenance, warranty, hybrid/EV/diesel, all repairs
- Parts: orders, accessories, DIY, trade accounts
- Finance: applications, incentives, commercial financing
For situations that span multiple departments (a service question that ties into a trade-in decision, a financing question on a specific vehicle, a parts order during a service visit), any team member can route you appropriately or connect you with multiple contacts.
Visiting Nemer Ford
Our showroom is at 323 Quaker Road in Queensbury, NY, off I-87 (Adirondack Northway) Exit 19. For Glens Falls, South Glens Falls, Lake George, Saratoga, Hudson Falls, Warrensburg, and Whitehall area customers, we are typically a 10-30 minute drive depending on starting point. Showroom hours run Monday through Thursday 8:30 AM to 8:00 PM, Friday until 6 PM, and Saturday 8:30 AM to 5 PM. Sunday closed.
For first-time visitors, no appointment is needed for general browsing or quick questions; for test drives, financing discussions, or service appointments, scheduling ahead saves time. Use our test drive form, service scheduler, or finance application as appropriate, or contact us through the general contact page for anything outside those categories.
- 323 Quaker Road, Queensbury (I-87 Exit 19)
- Mon-Thu 8:30-8 PM, Fri until 6 PM, Sat 8:30-5 PM
- No appointment needed for browsing or quick questions
- Scheduling ahead recommended for test drives and service
For specific team member contacts, the directory on this page lists current staff. Browse current specials ahead of a visit or stop by during showroom hours.